Information collected: We collect your name, phone number, email address, physical address, and payment details (if provided over the phone)
How we use it: To manage bookings, deliver locksmith services, process payments, and improve our operations.
Third-party providers: Square, Google Ads/Analytics, Call Tracking Metrics, Uleadz, Monday.com.
Subcontractors/technicians: Where required, we may provide your details to technicians or subcontractors.
Data security: We protect your personal information from misuse or unauthorised access.
Access & correction: Contact service@quickmate.com.au for access or corrections.
Cookies/analytics: Our website uses Google Analytics and call tracking.
How to Opt Out
Non-essential communications: You may opt out of receiving marketing, promotions, or follow-up communications at any time by:
1. Clicking the unsubscribe link in emails, if provided; or
2. Contacting us at service@quickmate.com.au with “Opt Out” in the subject line.
Removal of information: You may also request that we delete your personal information from our systems where it is no longer required by law or for business purposes. To do this, contactservice@quickmate.com.au with “Delete My Data” in the subject line.
Please note: We may be required to retain certain records for legal, regulatory, or accounting purposes (e.g., tax invoices). Where this applies, we will securely store your information only for the legally required period and then delete it.
Impact of opt-out: Opting out will not affect essential service communications, such as booking confirmations, invoices, or legally required notices.
Last updated: September 2025
Call-out fees: $35 standard. Fees may increase by up to 30% for after-hours (after 7 pm),weekends, public holidays, or certain locations.
Quotations: Technicians provide a quote on-site. Some quotes may be given over the phone, but final costs may vary.
Payment: Required in full at the time of service.
Surcharges: A 2.2% surcharge applies to all card payments (may vary depending on card type,e.g., Amex).
Cancellations: Cancellations after dispatch may still incur the call-out fee.
Consumer guarantees: Nothing in these terms limits your rights under the ACL.
The information provided on this website, including our policies and service descriptions, is for general informational purposes only.
While QuickMate Mobile Services strives to ensure accuracy, we make no representations or warranties of any kind, express or implied, about the completeness, reliability, or suitability of the information provided.
Our services are subject to availability, and all quotes or pricing information are estimates until confirmed on-site by a licensed technician.
Nothing in our policies or website content limits or overrides your rights under the Australian Consumer Law (ACL).
This content does not constitute legal, financial, or professional advice. Customers should obtain independent advice if they require clarification regarding their specific circumstances.
QuickMate Mobile Services accepts no liability for any loss or damage arising from reliance on the information provided on this website, except as required under the ACL.
We accept secure payments via Square at the time of service.
Accepted cards: Visa, Mastercard, American Express (Amex surcharge may apply).
Surcharges: 2.2% applies to all card payments.
Payments processed securely by Square. We do not store your card details.
No online checkout: Payments are not processed on our website.
On-site payments only: Securely processed by technicians via Square’s PCI DSS-compliant platform.
Data security: Payment data encrypted and processed by Square.
Website security: SSL/TLS encryption protects enquiry forms and customer data.
Returns & Refunds
We comply with the Australian Consumer Law (ACL) to ensure fair outcomes for our customers.
Eligibility: You may be entitled to a refund, repair, or other remedy if our service does not meet ACL guarantees.
Call-out fees: Call-out fees are non-refundable once a technician has been dispatched, except where required by law.
Lodging a request: Please email service@quickmate.com.au with your job details and reason for the request.
Timeframes: Refund requests should be lodged within a reasonable time. Approved refunds are generally processed within 7–10 business days.
Proof of service: Customers may be asked to provide an invoice, receipt, or job reference number.